To enhance workplace productivity by assessing, addressing,
and improving each individual's verbal and written communication
Each client will view our expertise as an invaluable training
and development resource. We will provide a customized, continuous,
results-oriented commitment to bridging the gap between classroom
training and workplace productivity.
& Courses for Workplace
Application Letters That Work
First impressions count! And the first impression an applicant
makes is with the application/cover letter. Unfortunately, most
job applicants are eliminated because of poorly-written, unpersuasive
application letters. In this hands-on workshop, participants learn
the strategies that help guarantee an interview!
Basic Writing Skills
An invaluable review of how to begin, organize, draft, & proofread
workplace documents. Ideal for those who recently entered (or
re-entered) the workforce. Equally effective for those who want
to break out of a "writing rut."
Business Writing at its Best!
Word processors changed the rules! Now it's time to un-learn the
old, & re-learn the new! This workshop emphasizes tips & strategies
for writing successful memos, letters, and e-mail messages. Learn
how to save time, work, & stress, while gaining professionally-written
Conflict Prevention & Resolution: Writing & Speaking with
Most Fortune 500 CEO's conclude that TONE is the most serious
communications problem among their employees. This course emphasizes
the "Trigger Words":
"Snarl Words". . . that evoke resentment and anger;
"Purr Words" . . . that evoke confidence and reassurance Participants
learn how to improve their tone, thereby improving the quality
of their relationships with colleagues, clients/customers, family,
Document Design for the Global Marketplace
Design determines if a document is reader-friendly, almost as
much as does the page content. In this course, participants learn
how to design various workplace documents that attain maximum
E-Mail Messages: Concise, Clear, Correct
The most commonly-used form of workplace communication, e-mail
messages often exemplify how to miscommunicate! This workshop
emphasizes & clarifies the methods that help to ensure concise,
clear, and correct e-mail messages.
Grammar Made Easy
for those who find grammar confusing & frustrating, as well as for
those who never learned (or have forgotten) all those rules, this
fast-paced workshop makes grammar easy-to-master, easy-to-remember,
enjoyable, & rewarding!
Impressive Interviewing Skills: How to Get the Job
Learn everything you'll ever need to know about interviewing: -
How to impress recruiters - How much talking is too much (or too
little) - How to answer the tough questions . . . and much more!
This practical workshop stresses the newest, most-accurate interviewing
theories, as well as the application of those theories.
Professional Telephone Skills
Your business could be losing customers because of your staff's
unprofessional telephone skills! In this course, participants learn
how to respond to difficult questions & irate customers, how to
take & transmit accurate messages, and how to establish excellent
rapport with callers.
Proposals: The Art of Friendly and Winning Persuasion
The act of writing is only one of many steps required to develop
a successful proposal. Omitting a step can cause even a well-written
proposal to fail. This performance-centered workshop guides participants
through the stages of the proposal process, providing the tools
necessary to write a successful--a winning--proposal.
Résumés that Work!
On average, prospective employers spent 12-20 seconds "reading"
applicants' résumés. In less than 20 seconds, applicants gain, or
lose, an interview! So applicants must be certain they're strategically
selecting every word, placing that word meticulously on the page,
organizing the information for maximum emphasis, & much more. This
workshop clarifies & applies all the "do's" & "don't's" for writing
a winning résumé!
Revising & Proofreading: Finding & Eliminating Flaws
Effective, thorough editing/proofreading is possibly the most important
step, of the three-step writing process. Many writers fail to edit
altogether, or focus on minor flaws only, disregarding major problems.
This workshop specifies & clarifies the most efficient, effective,
expedient editing/proofreading methods.
The NUMBER 1 FEAR of most people is PUBLIC SPEAKING. Yet, as managers
can confirm, professionals who speak well advance higher and faster
than those who don't. This fast-paced workshop emphasizes the two
stages necessary for becoming a successful speaker: the preparation
and the performance. (two-day workshop recommended)
Writing for the Technical & Scientific Professions
Becoming a competent scientific & technical writer will sharpen
one's ability to think clearly about scientific & technical topics.
This, in turn, will help to ensure his or her professional success.
Workplace documents are used to illustrate how jargon, lengthy sentences,
passive voice, & other barriers can block clear, concise communication.