The Top 5 Rules|
for E-mail Etiquette
Rule 5: Maintain a pleasant tone.
Attempt to state your message as pleasantly as possible, in order to
sound "human," if not kind, even if the message is serious, or the
audience unknown. One of the fastest and easiest ways to personalize
a message is by adding a salutation and a closing, no matter how
informal. A few simple changes can make an otherwise harsh,
impersonal, cold message sound warmer and kinder.
Rule 4: Leave the original message below your response.
If the original message is included
(always below your response), the original sender can scroll down
to re-read the original message. This can help him or her to
discern the meaning of your message: to figure out what question
you're answering, why you seem to be confused, irritated, or elated.
Rule 3: Use paragraphs & skip lines between each one.
In addition to enhancing readability, your reader(s) will comprehend,
absorb, and retain your message longer, if you format your message using
paragraphs, as needed, and use adequate "white space," for messages
longer than 3 sentences.
Rule 2: Be concise.
The longer your message, the less chance it will get read! Re-read your
message once, at the least, just to eliminate wordiness and repetition,
especially if you normally use more words than necessary
Rule 1: Proofread your messages before you send them.
Let's face it ... either the sender or the receiver must do the
extra work! If the sender is too busy, too disinterested, and/or too
inconsiderate to re-read his/her message before sending it, then the
receiver is forced to re-read it for clarity ... or worse -- the
receiver just gives up and moves along to the next message. Either way,
the sender loses!